Return and refund policy - invoxia

Return and refund policy

Return and refund policy

INVOXIA is a French company with registered offices located at 2 rue Maurice Hartmann, 92130 Issy-les-Moulineaux and is represented by Mr Serge Renouard.

How Can I Return My Order?

If you are not fully satisfied with your order, you may send it back for full refund within fourteen (14) working days. Please note these do not include weekends and holidays.

To speed up the process, please contact the support.

Returning article:

The product must be returned in its original state including packaging and accessories
No refund may be issued if the product returned is incomplete, damaged or without its original package including accessories
Returning fees :

Returning fees may be at the customer expense unless previously stated otherwise
Returning fees may differ according to the product’s nature, its weigh and upon the customer localization. For a quote, the customer is kindly asked to contact the support
Shipping back your order:

It is strongly advised that customer ship back the product with tracking number and insurance if required
If for any unfortunate reasons, the returned product did not reach our warehouse, Invoxia will not be able to issue a refund thus will not be held responsible for the lost of the parcel
It is strongly advised that the customer keeps the dispatch note as proof in the case of an inquiry needed. This note must state the delivery address, the expedition date and the tracking number

How To Return Or Exchange A Faulty Or Damaged Article?

If you have received a faulty or damaged article, please contact the support within eight (8) working days.

The support will gladly give you the procedure to follow.

How Do I Get A Refund?

All refunds will be issued within four (4) working days (not including the banks transfer time). The refund will only be issue when the parcel has reached our warehouse or headquarter. When the refund is done you will be notified by email.

Please note:

All refunds are done by the same payment method used when the order was placed
Discount codes are excluded

How Does The After Sale Service Work?

If your product is broken or does not function properly, please contact the support in order to obtain information about after sale service.

Please note:

The support may ask you to do some manipulation and/or updates in order to understand the issue encountered with your product
This diagnostic remain speculative until the product is properly checked by the technical team
In order to establish a final diagnostic on the product, the support may ask the customer to send back the device for further inspection
Shipping charge may be at the customer expense unless stated previously otherwise
The customer is kindly requested to follow the procedure setup by the support which he will receive by email
Time and cost may differ, however Invoxia will try to fix the product or give the customer an alternate solution within seven (7) working days. The customer will also receive information and notification about his query by email and/or phone

Notice of changes to this policy

Invoxia may update this return and refund policy statement. When we do, we will revise the “last updated” date at the top of this page.

Effective: Jan 1, 2012 (last updated April 27, 2016)

INVOXIA (SAS) and its affiliates, if any, (collectively referred to as ‘INVOXIA’, ‘we’, ‘us’ or ‘our’) manufacture, market and sell INVOXIA consumer electronics products (the “Product”).

We also provide additional features such as

(a) the website located at www.invoxia.com and more generally all URL and websites administered by Invoxia or within the Invoxia.com domain (the ‘Site’),

(b) services available on the Site and/or delivered through the Site (the ‘Site Services’),

(c) certain software that may be downloaded to your mobile device (the ‘Mobile Software’).

(d) services available from the Products delivered by Invoxia or its subsidiaries (the ‘Product’)