INVOXIA ONLINE STORE RETURN AND REFUND POLICY

INVOXIA is a French company whose headquarters are located at 8 esplanade de la Manufacture, 92130 Issy-les-Moulineaux and is represented by Mr. Clément Moreau.

HOW TO MAKE A RETURN OF YOUR ORDER ?

If you are not completely satisfied with the items ordered, you have a period of thirty (30) days following receipt of your order to exercise your right of withdrawal.

For a better processing of your return request, we suggest you contact the support.

REGARDING THE ITEM(S) TO BE RETURNED:

The item(s) must be returned in their original packaging with all accessories provided, not having been used in any way, in order to be suitable for resale. Any item returned incomplete, damaged or without its original packaging will not be refunded:

The return costs remain the exclusive responsibility of the customer unless prior agreement is obtained from our services. The return costs may vary depending on the nature, weight and location, we invite you to contact the support to obtain more precise information The reshipment of your order:

The risks related to the reshipment are at the charge of the customer. Therefore, we recommend you to keep all the proofs of the said return We advise you to return the articles by sending with follow-up or recommended of type Colissimo or any other means of transport allowing to follow the return of the products As proof, these receipts will have to imperatively comprise as information; the address of the recipient, the date of forwarding and the number of parcel

HOW TO MAKE A RETURN OR EXCHANGE IF I RECEIVED A NON-CONFORMING OR DAMAGED ITEM ?

If your order contains one or more items that are defective or do not match what you ordered, we invite you to contact support (+33 1 84 19 12 50) within eight (8) business days of receiving your order.

Support will advise you of the procedure to follow.

HOW ARE REFUNDS PROCESSED?

The Invoxia company will reimburse you within a maximum of four (4) working days (excluding bank processing) from the date of receipt of the package in its premises. An email confirming this refund will then be sent to you.

PLEASE NOTE THAT :

Refunds are made exclusively by cash-on-delivery Take into account the discount codes used Are made by the same method of payment used during the registration of the order

HOW DOES THE SERVICE WORK ?

For information, the company Invoxia as a seller undertakes to provide a contractual guarantee called "Manufacturer's Guarantee".

If your product proves to be defective, within the framework of the manufacturer's warranty, or breaks down, we invite you to contact the support in order to obtain the after-sales service procedure.

Please note:

The support may ask you to perform remote manipulations and / or updates before establishing a diagnosis This diagnosis can not be definitive without examining the product In order to make a definitive diagnosis to the problem encountered, The customer may have to advance the return costs related to the after-sales service if the support could not determine the exact cause of the said after-sales service The customer is invited to respect the after-sales service procedure set up by Invoxia and whose instructions he will receive by mail The after-sales service deadlines may vary, the company Invoxia can not commit to a firm deadline. Nevertheless, the support is committed to maintain a time of intervention and after-sales service less than 7 working days (except in special cases) and to keep the customer informed of the progress of his file by mail and / or telephone

CHANGE OF POLICY

The privacy policy of invoxia may be subject to change. If this is the case, we will change the date of the last update indicated on this page.

Updated March, 2nd, 2025.